Big Business 101: How not to compete

posted by
June 29, 2011
Center for a Stateless Society
by David D'Amato  
Posted in Commentary

"Big Business has a tin ear for customer feedback, a result of lifeless, bureaucratic hierarchies that make effective communication impossible — or nearly so. But if Big Business is so completely obtuse next to its smarter and more dexterous competitors, why are the big guys continuing to grow at the expense of the 'mom and pop' store of our Norman Rockwell dreams? That’s easy enough: The state shelters Big Business from competition at every opportunity, lavishing it with special advantages that the little guy can’t reach." (06/28/11)  

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