AT&T’s secret loophole: To dump an Internet contract, cuss a bit

posted by
March 31, 2011
The Raw Story    
Posted in News, PND News

"With telecom giant AT&T rolling out limitations and additional fees on how much information its Internet users can access, it seems the company is bracing for an influx of anger. In a little-noticed contract tweak recently, AT&T customer service representatives have been empowered to cancel the contract of any customers who behave in an abusive manner towards them. ... in perhaps an unintended consequence of this move, that would also allow disgruntled users to wriggle out of their contract with what The L.A. Times called 'strategic cussing.'" (03/31/11)  

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